Privacy Policy
At Cleopatra Perfumes, your privacy is as important to us as the fragrances you choose. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and WooCommerce best practices.
By using our website or placing an order, you consent to the practices described below.
If you have any questions regarding this policy, please contact us at sales@cleopatraperfumesza.co.za.
INFORMATION WE COLLECT
We may collect the following personal information:
• Full name and surname
• Contact details, including email address and telephone number
• Billing and delivery address
• Payment-related information (processed securely via third-party gateways; we do not store card details)
• Order history and transaction details
• Website usage data, including cookies and IP address
HOW WE USE YOUR INFORMATION
Your personal information is used solely to:
• Process and fulfil orders
• Communicate with you regarding your purchases or enquiries
• Arrange delivery and provide customer support
• Improve our website, products, and services
• Comply with legal and regulatory obligations
SHARING OF INFORMATION
We respect your privacy and do not sell or trade your personal information.
Your information may be shared only with:
• Payment gateway providers for secure transaction processing
• Courier and logistics partners for delivery purposes
• Service providers assisting with website hosting or maintenance
• Regulatory authorities where required by law
All third parties are required to treat your information securely and confidentially.
DATA SECURITY
We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure. Access to personal data is restricted to authorised personnel only.
COOKIES
Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies help us understand user preferences and improve functionality. You may disable cookies through your browser settings; however, this may affect website performance.
MARKETING COMMUNICATIONS
We will only send promotional communications where you have provided consent or where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
YOUR RIGHTS
In accordance with POPIA, you have the right to:
• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with the Information Regulator of South Africa
CHANGES TO THIS POLICY
Cleopatra Perfumes reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.
CONTACT US
If you have any questions, concerns, or requests relating to your personal information, please contact:
Email: sales@cleopatraperfumesza.co.za