Cleopatra Perfumes

Shipping & Delivery Policy

At Cleopatra Perfumes, every detail of your experience matters — from the moment you select your fragrance to the moment it arrives at your door. This Shipping & Delivery Policy applies exclusively to orders placed via the Cleopatra Perfumes website and is aligned with WooCommerce best practices and South African consumer regulations.

For any delivery-related enquiries, please contact us at sales@cleopatraperfumesza.co.za.

Processing and Delivery Timeframes

• Order Processing: 1–3 business days following payment confirmation
• Delivery Time: 2–5 business days after dispatch

Delivery timelines are estimates and may vary due to stock availability, courier schedules, public holidays, or circumstances beyond our control. Orders placed on Fridays, weekends, or public holidays will be processed on the next business day.

Delivery Locations

• Deliveries are made to physical street addresses within the Republic of South Africa
• P.O. Boxes are not supported
• Delivery services primarily cover main centres
• Should a delivery address fall outside standard service areas, Cleopatra Perfumes reserves the right to:
  – Arrange an alternative delivery method or timeframe, or
  – Cancel and refund the order if delivery is not possible

Order confirmation & tracking

• A unique order number will be issued once payment has been successfully received
• Order confirmation and tracking details will be communicated via email
• Once confirmed, delivery addresses and delivery methods cannot be amended

Delivery Fees

• Delivery charges are calculated and displayed at checkout
• Fees are subject to change without prior notice

DELIVERY ACCEPTANCE & IDENTIFICATION

To protect the integrity of your purchase:

• Orders will only be delivered to the address provided at checkout
• Customers may nominate an authorised recipient in the “Order Notes” field
• Valid identification may be requested upon delivery
• The recipient must sign the courier waybill to acknowledge receipt in satisfactory condition

DAMAGED, INCORRECT OR MISSING ITEMS

In the unlikely event that your parcel arrives damaged, tampered with, or incomplete:

• Inspect the parcel in the presence of the courier where possible
• Clearly note any damage, breakages, or missing items on the courier waybill before signing
• Alternatively, refuse delivery and return the parcel with the reasons clearly stated

Both the courier and recipient must co-sign the waybill. Acceptance of a damaged parcel may affect replacement or claim eligibility.

Any delivery-related concerns must be reported to Cleopatra Perfumes within 48 hours of receipt.

RISK & OWNERSHIP

Responsibility for the goods passes to the customer upon successful delivery and signature confirmation.

RIGHT OF REFUSAL

Cleopatra Perfumes reserves the right to refuse service, cancel orders, limit quantities, or terminate accounts at its discretion, in accordance with applicable law.